I have always enjoyed the challenges of new technology and adapting it to solve customer problems.
Steven has an Honours degree in Business and has worked across many areas in the IT sector, from finance and administration to marketing and events. His first customer facing role was in Paris and involved presenting a new engineering software product to major corporations across France (in French!). In the early 90s, he moved back to London and into a new sector – CRM – where he was appointed Head of Sales for a VC funded software house developing a new concept product. Six years later, they sold the company and he moved into CRM consultancy to help clients get the best from their investments in technology. This role developed into broader Business Development consultancy, working for tech startups to help them identify and develop new markets and sales strategies.
At Edmore, clients are treated like family, and Steven makes a difference in the company by bringing new customers to the family. Steven is the face of the company for new prospects and he identifies and understands their issues, explains Edmore’s proposition, and navigates the hurdles common in building any relationship. A key skill that Steven brings to his role is the ability to listen and ask relevant questions to build a picture of what is required to solve the client’s issues. This input sets the scene for the team to deliver exactly what the customer requires. Steven spends a lot of his time communicating with clients to identify requirements and work out best fit solutions, liaising with the team, and producing quotations.
Steven likes to spend his own time at the beach spotting whales and dolphins from the shore, especially at sunrise and sunset. He is mechanically minded and enjoys fixing up cars, motorcycles, and bicycles, particularly anything vintage.